Let us know as soon as you can via this form
Please get in touch within 45 days from the date the charge first appears on your credit card, bank statement or Laybuy statement.
We’ll investigate the activity on your account and if we can confirm you have been a victim of fraud we’ll refund the amount you were charged for the unauthorised purchase. You will still be responsible for paying any late fees incurred before the fraudulent purchases.
When you contact us, please have on hand as much info as possible about the order (for example, retailer name, date of purchase, order number, description of the goods, payment method used, and/or the date when the purchase first appeared on your credit card or bank statement).