We understand things can change and you can unexpectedly find yourself in financial hardship through no fault of your own.

Don’t worry, if you’re struggling to make repayments, we can help.

You can also talk to debt charities MoneyHelper, StepChange or Citizens Advice who can offer you independent expert advice.
If you’re in financial hardship, please let us know. If it is easier, you can send us an email at help@laybuy.com. We’ll send you a response as soon as we can.

There is nothing to be embarrassed about, financial hardship it’s more common than you think and it’s often temporary. Ignoring the problem will not make it go away. If you are struggling, we can work with you to tailor a solution for your Laybuy payments.

How do we define financial hardship?

This covers a wide range of things, such as:

No matter what is happening in your life, if you are struggling financially please let us know.

How we can help

Our dedicated Customer Support and Hardship team will look at your individual situation and find the right solution. All help is confidential, respectful and free from judgement.

You contact us through our website or by dropping us an email at help@laybuy.com. 

We will fully explain the different options available to you and answer any questions you might have. 

The aim is to find a commonsense and practical solution that works for you.

What we need from you

Honesty is best. The more info we have, the better

We might also request proof of hardship. 

Want independent advice and support?

These agencies can help you free of charge: